Terms of service

Merged Image & Restoration Orders

I aim to email your proof image within 7 days of receiving your order.

If you haven't received it after a week:

• Please check your Spam/Junk folder.
• Make sure your email address was entered correctly, as auto-correct can sometimes change it without you noticing.

Slate Products

Every slate is hand-cut, making each one unique.

As slate is a natural product, small imperfections such as black specks, minor lumps or rough edges may be present. These are normal, and I always choose the best quality slates available.

Digital Only Orders

A Digital Only order does not include a physical product.

Your finished image will be sent to you by email as a high-quality digital file.

Refund Policy

Before anything is printed, you will receive a proof image to approve.

If you are unhappy with your proof, simply let me know and I will make any reasonable changes. If I am unable to create an image you are happy with, I will cancel your order and issue a full refund.

Shipping

I ship worldwide.

Proof Images

Please check your Spam/Junk folder regularly, as proof emails can occasionally be filtered there.

Once you approve your proof image, your order will be produced and no further changes can be made. Please check your proof carefully before giving your approval.

If you do not check your Spam/Junk folder, I cannot guarantee delivery dates.

Customs & Import Charges

Orders shipped outside the United Kingdom may be subject to customs duties or import taxes.

These charges are set by your country's customs authority and are the responsibility of the customer.

Email Address & Mobile Number

Please provide a valid email address and mobile number when placing your order.

Your email address is used to send your proof image. Your mobile number will only be used if I cannot contact you by email regarding your order.